Mid-State Air Conditioning, Heating & Plumbing

Mid-State presents a deeply mixed record across all four dimensions, with a significant volume of negative reviews dragging scores down substantially. Professionalism scores modestly above the midpoint only because several positive reviews praise courteous and prompt technicians, but these are offset by repeated complaints about poor communication, scheduling failures, unprofessional appearance, a... Read more

Mid-State presents a deeply mixed record across all four dimensions, with a significant volume of negative reviews dragging scores down substantially. Professionalism scores modestly above the midpoint only because several positive reviews praise courteous and prompt technicians, but these are offset by repeated complaints about poor communication, scheduling failures, unprofessional appearance, and inaccessible management. Pricing is the weakest dimension by far, with multiple reviewers independently discovering that Mid-State quotes were 3–6x higher than competitors for identical work, and several explicitly alleging deceptive or dishonest upselling practices. Project completion suffers from documented cases of abandoned or incomplete repairs, wrong parts ordered, jobs left in worse condition than found, and months-long delays without resolution. Experience scores reflect a split between a handful of genuinely skilled technicians praised by name and a recurring pattern of technicians who misdiagnosed problems, performed unnecessary work, or lacked the knowledge to complete repairs correctly. Read less