HomeMax Nashville

Greenway Home Services receives a critically low WW Score of 28.4, reflecting severe and consistent deficiencies across all four dimensions. Professionalism is severely compromised by widespread reports of missed appointments, no-shows, poor communication, rudeness, and unresponsiveness—mentioned in 58 reviews. Project completion is the weakest area, with 68 reviews documenting incomplete repair... Read more

Greenway Home Services receives a critically low WW Score of 28.4, reflecting severe and consistent deficiencies across all four dimensions. Professionalism is severely compromised by widespread reports of missed appointments, no-shows, poor communication, rudeness, and unresponsiveness—mentioned in 58 reviews. Project completion is the weakest area, with 68 reviews documenting incomplete repairs, abandoned work, repeated service calls for the same issue, and failure to honor callbacks. Pricing practices are highly problematic, with 22 reviews detailing overcharges, unnecessary upsells, hidden fees, and fraudulent billing. Technical experience is undermined by reports of misdiagnosis, poor workmanship, and technicians requiring guidance from competitors. The company's partnership with American Home Shield warranty appears to enable poor service, as customers report being forced to use Greenway despite repeated failures. Read less