Hers and His Plumbing

Hers and His Plumbing shows significant inconsistency across all dimensions. While professionalism scores moderately at 68.5, driven by many positive mentions of courteous technicians, this is heavily offset by numerous complaints about rude staff, poor communication, and unprofessional behavior. Pricing is a major weakness at 54.0, with extensive evidence of overcharging, upselling unnecessary se... Read more

Hers and His Plumbing shows significant inconsistency across all dimensions. While professionalism scores moderately at 68.5, driven by many positive mentions of courteous technicians, this is heavily offset by numerous complaints about rude staff, poor communication, and unprofessional behavior. Pricing is a major weakness at 54.0, with extensive evidence of overcharging, upselling unnecessary services, and inflated quotes compared to competitors. Project completion is critically weak at 59.5, with pervasive patterns of no-shows, multiple failed visits to fix the same issue, incomplete work, and poor follow-through. Experience scores 66.0, reflecting mixed technical competence—some technicians are praised as knowledgeable, while others are described as incompetent or dishonest. The company's performance is heavily influenced by warranty company relationships, which appear to incentivize denying claims rather than solving problems. Read less