Overview of Company Customer Sentiment Analysis in May
Campbell Home Repairs and Renovations has a deeply mixed and concerning review profile across all scored dimensions. The most serious issues involve a dangerous mirror installation failure where the contractor used glue alone on a heavy mirror, denied responsibility, and refused to remedy the damage — a significant safety and professionalism failure. A walk-in shower project resulted in cracking... Read more
Campbell Home Repairs and Renovations has a deeply mixed and concerning review profile across all scored dimensions. The most serious issues involve a dangerous mirror installation failure where the contractor used glue alone on a heavy mirror, denied responsibility, and refused to remedy the damage — a significant safety and professionalism failure. A walk-in shower project resulted in cracking tiles and the contractor going unresponsive after initial follow-up, indicating a pattern of poor follow-through on callbacks and warranty work. Communication and responsiveness are a recurring problem, evidenced by a customer who called every business day for a week with no response. The two positive reviews mention timely completion and fair pricing, but they are older (2018 and 2023) and involve simpler tasks, providing limited counterweight to the serious complaints. Read less