Brentwood Plumbing

The majority of reviews praise Mike at Brentwood Plumbing for responsive communication, same-day or next-day service, fair pricing, and quality workmanship across a wide range of jobs including water heaters, leaks, and filtration systems. However, three negative reviews introduce meaningful concerns: one describes Mike verbally berating a customer after a delayed quote process, one describes a bi... Read more

The majority of reviews praise Mike at Brentwood Plumbing for responsive communication, same-day or next-day service, fair pricing, and quality workmanship across a wide range of jobs including water heaters, leaks, and filtration systems. However, three negative reviews introduce meaningful concerns: one describes Mike verbally berating a customer after a delayed quote process, one describes a billing dispute where a verbal guarantee of free warranty work was later charged at $335, and one describes a complete failure to follow up on a promised callback. These incidents directly impact professionalism and project completion scores and cannot be dismissed as outliers. Pricing scores remain relatively strong given the volume of explicit positive mentions, but the billing dispute introduces a transparency concern. Overall, the contractor demonstrates strong technical capability but inconsistent professionalism and follow-through. Read less