Bill Smith Plumbing

This single review paints a largely negative picture across multiple dimensions. On pricing, the reviewer explicitly describes the fee structure as 'absurd' and 'extortionate,' citing a $180 effective first-hour cost and a disputed billing of time on the second visit, resulting in a very low pricing score. Project completion is also scored low, as no repair work was performed — only a diagnosis ... Read more

This single review paints a largely negative picture across multiple dimensions. On pricing, the reviewer explicitly describes the fee structure as 'absurd' and 'extortionate,' citing a $180 effective first-hour cost and a disputed billing of time on the second visit, resulting in a very low pricing score. Project completion is also scored low, as no repair work was performed — only a diagnosis — and there were two trips due to miscommunication, with disputed time on scene. Professionalism suffers due to the billing dispute and the miscommunication that led to a second unnecessary trip charge. Experience is scored conservatively low given that the reviewer, who claims significant property management experience, felt the diagnostic work was straightforward and should not have taken as long as billed. Read less