American Plumbing

This aggregated review set covers multiple businesses operating under the 'American Plumbing' name across different regions, which significantly complicates scoring. The majority of reviews are strongly positive, praising responsive technicians, professional conduct, and quality workmanship — with many named employees (Seth, Josh, Matt, Charlie, Felix, Luis, Zeke, and others) receiving repeated ... Read more

This aggregated review set covers multiple businesses operating under the 'American Plumbing' name across different regions, which significantly complicates scoring. The majority of reviews are strongly positive, praising responsive technicians, professional conduct, and quality workmanship — with many named employees (Seth, Josh, Matt, Charlie, Felix, Luis, Zeke, and others) receiving repeated commendation. However, a substantial minority of negative reviews — roughly 15-20% of substantive reviews — describe serious issues including rude staff, no-shows, billing disputes, price gouging, incomplete work, and failed inspections, which meaningfully drag down all four dimensions. Pricing is the weakest dimension, with multiple credible complaints about bait-and-switch quotes, unexplained charges, and prices significantly above competitors, though many other reviewers found pricing fair or even below-market. Project completion scores moderately well overall but is penalized by recurring complaints about jobs left unfinished, callbacks not honored, and work failing inspection. Read less