Overview of Company Customer Sentiment Analysis in May
The majority of recent reviews (2024) paint a consistently positive picture of Norris Plumbing, with Kyle specifically praised for clear communication, clean workmanship, transparent multi-option quoting, punctuality, and technical thoroughness across a variety of plumbing jobs. Pricing is repeatedly described as reasonable, competitive, and fair, contributing to a strong Price Friendly score. Pro... Read more
The majority of recent reviews (2024) paint a consistently positive picture of Norris Plumbing, with Kyle specifically praised for clear communication, clean workmanship, transparent multi-option quoting, punctuality, and technical thoroughness across a variety of plumbing jobs. Pricing is repeatedly described as reasonable, competitive, and fair, contributing to a strong Price Friendly score. Project Completion scores well overall, with multiple reviewers noting jobs were finished properly and follow-through was solid. However, a 2013 one-star review describes a serious complaint — a technician (Jason Norris) allegedly left debris and waste under the home after fixing a clog and then refused to take responsibility — which meaningfully penalizes the Project Completion and Professionalism dimensions despite its age. Read less