Bryant Services

The overwhelming majority of reviews describe serious, recurring failures across every dimension. Project completion is the most critically damaged dimension: multiple reviewers explicitly describe paid work left incomplete, work that failed official inspections, installations done incorrectly (gas lines, electrical outlets, HVAC, hot water heater), and a contractor who repeatedly stopped respondi... Read more

The overwhelming majority of reviews describe serious, recurring failures across every dimension. Project completion is the most critically damaged dimension: multiple reviewers explicitly describe paid work left incomplete, work that failed official inspections, installations done incorrectly (gas lines, electrical outlets, HVAC, hot water heater), and a contractor who repeatedly stopped responding after being paid. Professionalism scores are near-zero due to consistent patterns of no-shows, blocked phone numbers, unanswered calls and texts, and one allegation of theft. Experience scores are severely penalized by documented substandard workmanship including code violations confirmed by a Tennessee State Electrical Inspector, improperly tightened wiring, incorrect gas pressure regulator installation, and a gas water heater that exploded. The three positive reviews provide minimal counterweight given the volume, severity, and specificity of the negative accounts, and those positive reviews raise authenticity concerns given their vague, generic language compared to the highly detailed negative reviews. Read less