Benjamin Franklin Plumbing of Cookeville

The review set is small (4 reviews) and heavily skewed negative, with three 1-star reviews raising serious concerns about pricing practices, customer loyalty, and responsiveness. Two reviewers explicitly allege predatory or deceptive pricing targeting vulnerable customers, which severely depresses the pricing and professionalism scores. One review describes a complete failure of project completion... Read more

The review set is small (4 reviews) and heavily skewed negative, with three 1-star reviews raising serious concerns about pricing practices, customer loyalty, and responsiveness. Two reviewers explicitly allege predatory or deceptive pricing targeting vulnerable customers, which severely depresses the pricing and professionalism scores. One review describes a complete failure of project completion in an emergency scenario despite a long-term customer relationship. The single positive review (from 2020) praises professionalism and workmanship from specific technicians, but it is the oldest review in the set and is outweighed by the more recent negative feedback. Read less