Rescue Your Air & Drain

Rescue Your Air & Drain presents a deeply split picture: a strong cohort of positive reviews praising individual technicians — particularly Jeremy, Austan, Devin, Fred, and Johnny — for professionalism, knowledge, and friendliness, but offset by a significant number of serious negative reviews describing abandoned jobs, no-shows, poor communication, incorrect installations, and billing fraud. ... Read more

Rescue Your Air & Drain presents a deeply split picture: a strong cohort of positive reviews praising individual technicians — particularly Jeremy, Austan, Devin, Fred, and Johnny — for professionalism, knowledge, and friendliness, but offset by a significant number of serious negative reviews describing abandoned jobs, no-shows, poor communication, incorrect installations, and billing fraud. Project completion is the most damaged dimension, with multiple reviewers documenting repeated failed visits, jobs closed without completion, wrong parts installed, and weeks without resolution. Pricing drew explicit negative attention in at least two reviews where customers alleged unnecessary upsells or fraudulent charges for modifications that other plumbers confirmed were not needed. Experience scores are pulled down by documented cases of technicians arriving without tools, performing inadequate diagnostics, and installing wrong-sized units. The company's overall performance appears highly technician-dependent, with some individuals delivering excellent service while systemic operational and accountability failures undermine the business as a whole. Read less