National Economy Plumbers

National Economy Plumbers presents a deeply mixed picture across all four dimensions. Professionalism scores moderately due to a significant number of positive mentions of courteous, prompt, and communicative technicians, but is substantially dragged down by multiple credible negative accounts including a technician laughing at a mask request, loud music being played on the job, a staff member han... Read more

National Economy Plumbers presents a deeply mixed picture across all four dimensions. Professionalism scores moderately due to a significant number of positive mentions of courteous, prompt, and communicative technicians, but is substantially dragged down by multiple credible negative accounts including a technician laughing at a mask request, loud music being played on the job, a staff member hanging up on a customer, a plumber entering a property without permission and making aggressive political remarks, and unreturned phone calls over multiple days. Pricing is the weakest dimension: while a handful of reviewers praise reasonable or fair pricing, a substantial cluster of detailed negative reviews describe charges perceived as grossly excessive, lack of upfront quotes, parts marked up 4x retail, and at least one instance of a free estimate being misrepresented. Project completion is also problematic, with multiple reviewers explicitly stating that work was not completed correctly on the first visit, that callbacks were charged again rather than honored under warranty, and one severe case involving flooding, crossed water lines, and unpaid supplier liens. Experience scores slightly higher, as many positive reviewers specifically praise technical knowledge and problem-solving ability, but is offset by credible accounts of failed repairs, worsened plumbing conditions after service, and a furnace left unfixed across multiple years. Read less