Greenway Home Services

Greenway Home Services shows significant inconsistency across all dimensions. While individual technicians frequently receive praise for professionalism and technical knowledge (72.5 and 71.0 respectively), the company is severely hampered by pervasive pricing complaints and chronic project completion failures. Pricing emerges as the weakest dimension (48.0), with extensive documentation of overch... Read more

Greenway Home Services shows significant inconsistency across all dimensions. While individual technicians frequently receive praise for professionalism and technical knowledge (72.5 and 71.0 respectively), the company is severely hampered by pervasive pricing complaints and chronic project completion failures. Pricing emerges as the weakest dimension (48.0), with extensive documentation of overcharges, inflated quotes, unnecessary upsells, and lack of transparency. Project completion (58.5) is undermined by repeated no-shows, missed appointments, extended delays, poor follow-through on callbacks, and incomplete repairs requiring multiple visits. The company demonstrates a pattern of prioritizing sales over customer service, particularly through home warranty contracts. Read less