DrainGo Plumbing

DrainGo exhibits significant inconsistency across all dimensions. While professionalism scores moderately (68) with many positive mentions of courteous technicians, numerous complaints about rude receptionists, poor communication, and unprofessional behavior substantially lower the score. Project completion is particularly problematic (61), with recurring issues including no-shows, incomplete work... Read more

DrainGo exhibits significant inconsistency across all dimensions. While professionalism scores moderately (68) with many positive mentions of courteous technicians, numerous complaints about rude receptionists, poor communication, and unprofessional behavior substantially lower the score. Project completion is particularly problematic (61), with recurring issues including no-shows, incomplete work, abandoned jobs, and failure to follow through on callbacks. Pricing concerns are severe (52), with extensive evidence of hidden charges, inflated quotes, unnecessary upsells, and attempts to exploit warranty customers. Technical experience (65) shows mixed results—some technicians are skilled and knowledgeable, but others demonstrate incompetence, poor diagnostics, and defective installations. The company's pattern of warranty-related complaints suggests systematic exploitation of customers with home warranty coverage. Read less