Conway Services

Conway Services presents a deeply split profile: individual technicians are frequently praised for professionalism, politeness, and technical knowledge, driving moderately positive scores in those dimensions. However, the company is severely undermined by a large and consistent volume of complaints about pricing — with dozens of reviewers describing quotes as grossly inflated, deceptive, or pred... Read more

Conway Services presents a deeply split profile: individual technicians are frequently praised for professionalism, politeness, and technical knowledge, driving moderately positive scores in those dimensions. However, the company is severely undermined by a large and consistent volume of complaints about pricing — with dozens of reviewers describing quotes as grossly inflated, deceptive, or predatory, including multiple allegations of technicians recommending unnecessary replacements and using high-pressure sales tactics. Project completion is a major liability, with a substantial number of reviews describing repeated no-call/no-show appointments, failed inspections, incomplete work, and unresolved follow-up issues spanning weeks or months. The experience dimension reflects a mixed picture: while many technicians are described as skilled and thorough, a meaningful subset of reviews describe misdiagnoses, incorrect repairs, and work that failed shortly after completion. The overall WW Score of 62.4 reflects a company with genuine service talent at the individual technician level that is significantly offset by systemic failures in scheduling reliability, pricing transparency, and job completion integrity. Read less