Choate’s HVAC and Plumbing Showroom - Memphis

Choate's receives a critically low WW Score of 42.3, driven primarily by severe and consistent complaints about pricing practices and project completion failures. While technicians demonstrate technical competence and professionalism when present (scoring 72 on experience and 58 on professionalism), the company is heavily penalized for aggressive upselling, hidden charges, quotes 40-50% above comp... Read more

Choate's receives a critically low WW Score of 42.3, driven primarily by severe and consistent complaints about pricing practices and project completion failures. While technicians demonstrate technical competence and professionalism when present (scoring 72 on experience and 58 on professionalism), the company is heavily penalized for aggressive upselling, hidden charges, quotes 40-50% above competitors, and multiple instances of incomplete work, missed follow-ups, and failure to honor service commitments. Nine reviews explicitly cite pricing deception and unfair charges, while ten reviews document incomplete projects, missed callbacks, and broken promises. The few positive reviews (4 of 18) praise individual technician quality but do not offset the systemic business practice failures documented across the majority of feedback. Read less