Choate’s Air Conditioning, Heating And Plumbing

Choates demonstrates inconsistent performance across all dimensions. While professionalism scores reasonably well (72.5) with many positive mentions of friendly, courteous technicians and responsive service, this is severely undermined by pervasive pricing complaints. The pricing score of 38.0 reflects widespread allegations of massive overcharging, inflated quotes, hidden fees, and aggressive ups... Read more

Choates demonstrates inconsistent performance across all dimensions. While professionalism scores reasonably well (72.5) with many positive mentions of friendly, courteous technicians and responsive service, this is severely undermined by pervasive pricing complaints. The pricing score of 38.0 reflects widespread allegations of massive overcharging, inflated quotes, hidden fees, and aggressive upselling tactics—with multiple customers reporting markups of 500%+ and quotes 2-3x higher than competitors. Project completion is hampered by incomplete work, failure to follow through on callbacks, and unresolved issues requiring multiple visits. Technical experience is moderately strong when work is completed, but is often overshadowed by diagnostic failures and poor problem-solving that necessitated customer intervention or second opinions. Read less