Baker Ray E Heating Plumbing & Cooling

Ray Baker's reviews paint a deeply inconsistent picture that has trended sharply negative over time. Professionalism is the most-mentioned dimension and is heavily dragged down by repeated failures: no-shows without notice, unanswered voicemails, a hung-up call, non-chalant callbacks, and outright dishonesty reported by a long-term customer. Project completion is similarly troubled, with multiple ... Read more

Ray Baker's reviews paint a deeply inconsistent picture that has trended sharply negative over time. Professionalism is the most-mentioned dimension and is heavily dragged down by repeated failures: no-shows without notice, unanswered voicemails, a hung-up call, non-chalant callbacks, and outright dishonesty reported by a long-term customer. Project completion is similarly troubled, with multiple reviews describing abandoned or incomplete jobs, missed inspection appointments, and work left unfinished for weeks. Pricing data is sparse — one reviewer cited inflated freon pricing while another praised fair pricing — yielding a middling score with limited confidence. Experience scores modestly higher, as a handful of reviews do acknowledge knowledgeable and skilled technicians, but this is undermined by at least one tech refusing a job as 'too hard.' The overall trajectory of reviews from 2017 onward is strongly negative, suggesting a meaningful decline in service quality. Read less