The Plumbing Authority

The Plumbing Authority demonstrates strong overall performance with a WW Score of 82.3, driven primarily by consistently high marks in professionalism (87.5) and experience (86.5). Technicians are repeatedly praised for punctuality, courtesy, knowledge, and thorough explanations. Project completion scores (84.0) reflect reliable follow-through on jobs, though some callbacks and service delays are ... Read more

The Plumbing Authority demonstrates strong overall performance with a WW Score of 82.3, driven primarily by consistently high marks in professionalism (87.5) and experience (86.5). Technicians are repeatedly praised for punctuality, courtesy, knowledge, and thorough explanations. Project completion scores (84.0) reflect reliable follow-through on jobs, though some callbacks and service delays are noted. Pricing emerges as the weakest dimension (68.0), with multiple customers citing high costs for relatively simple jobs and frustration with flat-rate estimates lacking labor/parts transparency. The company shows integrity in addressing errors and honoring warranties, which partially offsets pricing concerns. Read less