Sgt Paul Heat & Air

This contractor shows strong technical skill and generally completes projects well, with multiple reviews praising diagnostic ability and follow-through. However, professionalism is significantly undermined by serious communication failures (missed appointments, no-shows, hanging up on customers) and customer service rudeness documented in recent reviews. Most critically, pricing practices are hig... Read more

This contractor shows strong technical skill and generally completes projects well, with multiple reviews praising diagnostic ability and follow-through. However, professionalism is significantly undermined by serious communication failures (missed appointments, no-shows, hanging up on customers) and customer service rudeness documented in recent reviews. Most critically, pricing practices are highly problematic—two recent reviews document parts marked up 5–15x retail cost (capacitor $236 vs. $15–50 on Amazon; component $436 vs. $28), which severely damages trust despite claims of fair service fees. The company's strength in technical execution is substantially offset by these operational and pricing concerns. Read less