My Professional Plumber

My Professional Plumber scores strongly on professionalism, with the vast majority of reviewers praising punctuality, courteous technicians, clear communication, and clean work practices — this is the company's clearest strength across the full review history. However, pricing is a persistent and serious concern: a large number of reviewers across many years explicitly describe charges as excess... Read more

My Professional Plumber scores strongly on professionalism, with the vast majority of reviewers praising punctuality, courteous technicians, clear communication, and clean work practices — this is the company's clearest strength across the full review history. However, pricing is a persistent and serious concern: a large number of reviewers across many years explicitly describe charges as excessive, outrageous, or far above competitor quotes, and several negative reviews center entirely on price gouging or upselling tactics, which significantly drags the pricing dimension down. Project completion is generally solid — most jobs are described as finished correctly and on time — but a handful of reviews describe incomplete diagnoses, work that required callbacks, or jobs that were not fully resolved on the first visit. Technical experience and workmanship are well-regarded by most customers, with specific technicians like Jesse, Bill, Anthony, and Jamie frequently praised for knowledge and problem-solving, though a few reviews describe misdiagnoses or unnecessary upselling of repairs. The overall WW Score reflects a company with genuine service strengths undermined by a well-documented and recurring pricing problem. Read less