Overview of Company Customer Sentiment Analysis in May
Feezell Total Maintenance shows mixed performance across dimensions. Professionalism is the strongest area with 5 mentions, but scores are dragged down by significant communication failures (unresponsiveness to warranty company assignments, delayed callbacks) and one highly detailed negative experience. Project completion shows moderate performance with some jobs completed successfully but one maj... Read more
Feezell Total Maintenance shows mixed performance across dimensions. Professionalism is the strongest area with 5 mentions, but scores are dragged down by significant communication failures (unresponsiveness to warranty company assignments, delayed callbacks) and one highly detailed negative experience. Project completion shows moderate performance with some jobs completed successfully but one major incident where work required callbacks and the company made unsubstantiated claims to the warranty company. Pricing concerns emerge in two reviews with complaints of excessive charges ($375 for basic PVC installation, $470-$1000 quotes for diagnostic work). Experience/workmanship is limited in data but shows competent basic work alongside poor problem-solving (no camera equipment, inability to diagnose root cause). Read less