Dean Plumbing Heating and Cooling

Dean Plumbing, Heating & Air demonstrates severe and consistent performance failures across all dimensions. The company exhibits chronic professionalism issues including rude staff, poor communication, unresponsiveness to callbacks, and refusal to provide basic information. Pricing practices are predatory, with multiple instances of massive overbilling, pressure sales tactics, unnecessary equipmen... Read more

Dean Plumbing, Heating & Air demonstrates severe and consistent performance failures across all dimensions. The company exhibits chronic professionalism issues including rude staff, poor communication, unresponsiveness to callbacks, and refusal to provide basic information. Pricing practices are predatory, with multiple instances of massive overbilling, pressure sales tactics, unnecessary equipment recommendations, and refusal to honor refunds or warranties. Project completion is severely compromised by abandoned work, missed appointments, incomplete diagnostics, and failure to deliver promised services. While some technicians demonstrate technical competence, systemic business failures and dishonest practices overwhelm any individual skill. The business appears to have ceased operations in Knoxville as of October 2021. Read less