Advanced Heat AC & Plumbing

Advanced Heat AC & Plumbing receives broadly positive feedback on individual technician professionalism, with many reviewers praising specific techs by name for being courteous, knowledgeable, punctual, and communicative. However, the professionalism score is meaningfully dragged down by a recurring pattern of serious office and scheduling failures: multiple reviewers describe missed appointments,... Read more

Advanced Heat AC & Plumbing receives broadly positive feedback on individual technician professionalism, with many reviewers praising specific techs by name for being courteous, knowledgeable, punctual, and communicative. However, the professionalism score is meaningfully dragged down by a recurring pattern of serious office and scheduling failures: multiple reviewers describe missed appointments, rescheduling without notice, rude office staff, and poor follow-through on callbacks. Pricing is the weakest dimension, with several explicit complaints about overcharging, bait-and-switch deal pricing, and a $250 charge for 45 minutes of labor, though a handful of reviewers praised fair or competitive pricing. Project completion is mixed: many jobs were completed satisfactorily, but there are credible accounts of repeat visits for the same unresolved problem, abandoned work, and multi-week delays particularly for warranty customers. Experience scores moderately well, as field technicians are frequently described as knowledgeable and thorough, though a few cases of misdiagnosis and incomplete repairs reduce confidence in consistent technical quality. Read less