Carter’s Plumbing

Carter's Plumbing presents a deeply mixed picture across all four dimensions. Pricing is the most consistently criticized dimension, with multiple recent reviews (2023–2024) describing charges as exorbitant, hidden, or misrepresented — including a $500+ charge for a 15-minute repair and escalating fees tacked on throughout a job. Project completion is a significant concern, with documented cas... Read more

Carter's Plumbing presents a deeply mixed picture across all four dimensions. Pricing is the most consistently criticized dimension, with multiple recent reviews (2023–2024) describing charges as exorbitant, hidden, or misrepresented — including a $500+ charge for a 15-minute repair and escalating fees tacked on throughout a job. Project completion is a significant concern, with documented cases of abandoned work, unresolved repairs, misdiagnosis, and a plumber who took payment and never finished the job. Professionalism scores are dragged down by poor responsiveness from management, a forged signature on an invoice, and a technician who dismissed a customer's questions — though several older reviews praise individual plumbers as friendly and professional. Experience scores are similarly split: some reviews highlight skilled, knowledgeable plumbers who solved problems efficiently, while others describe clear misdiagnosis and technicians spending more time on the phone with supervisors than working. The most recent reviews (2023–2024) skew heavily negative, which is weighted more heavily in this assessment. Read less