Brooks Plumbing & Heating

Brooks Plumbing & Heating demonstrates strong technical capability and project follow-through across many reviews, with multiple customers praising Adam and his crew for completing complex jobs — including sewer line repairs, boiler work, and full laundry room relocations — to a high standard. Professionalism scores are pulled down meaningfully by one detailed 1-star review describing communic... Read more

Brooks Plumbing & Heating demonstrates strong technical capability and project follow-through across many reviews, with multiple customers praising Adam and his crew for completing complex jobs — including sewer line repairs, boiler work, and full laundry room relocations — to a high standard. Professionalism scores are pulled down meaningfully by one detailed 1-star review describing communication failures, price inconsistency between team members, and a contractor (Brian) who was repeatedly unresponsive and dishonest. Pricing is the most contested dimension: two reviews explicitly call out overpricing or lack of transparency, while one long-form review contextualizes pricing as competitive within the Newark metro market and notes the contractor avoids firm estimates due to job complexity. Project completion is generally strong but the unresolved follow-up work described in the 1-star 2023 review prevents a higher score. The majority of reviews are older than 12 months, with only two reviews from the past 12 months, which limits confidence in the current state of the business. Read less