Overview of Company Customer Sentiment Analysis in May
This contractor has a deeply mixed record across only three reviews spanning 2008 to 2014. The two positive reviews praise punctuality, reasonable pricing, and satisfactory work, but both reviewers have only ever reviewed this one contractor, raising credibility concerns. The negative review is highly detailed and damaging: it describes a job that took over two weeks, resulted in substandard pipe ... Read more
This contractor has a deeply mixed record across only three reviews spanning 2008 to 2014. The two positive reviews praise punctuality, reasonable pricing, and satisfactory work, but both reviewers have only ever reviewed this one contractor, raising credibility concerns. The negative review is highly detailed and damaging: it describes a job that took over two weeks, resulted in substandard pipe installation depth requiring a redo by another contractor, and ended with a final bill more than double the original estimate with no legitimate justification given. The combination of a credible, specific negative review and two potentially fake positive reviews pulls all dimension scores well below average. Given the small sample size and age of all reviews, this score should be treated with significant caution. Read less