Overview of Company Customer Sentiment Analysis in May
... Read more
The review set is small, mostly outdated, and contains very little usable detail. Professionalism received one strong positive mention from 2013 praising punctuality and communication, but is offset by a 2016 review noting inefficiency (two workers for a simple job, an unnecessary trip to Lowe's on the customer's time) and a vague 1-star review from 2024. Project completion is a notable concern — one reviewer explicitly stated the problem recurred and the contractor refused to return for follow-up service, which is a serious red flag. Experience scores conservatively given the inefficiency noted and the unresolved recurring issue. Pricing was not mentioned in any review and cannot be scored. Read less