American Home Shield

Every single review analyzed is a 1-star rating, reflecting a near-total failure across all four dimensions. Project completion is the most critically damaged dimension, with 22 of 23 reviews describing delays of weeks or months, abandoned claims, unresolved repairs, and contractors who either never showed up or failed to fix the problem. Professionalism scores are devastatingly low, with reviewer... Read more

Every single review analyzed is a 1-star rating, reflecting a near-total failure across all four dimensions. Project completion is the most critically damaged dimension, with 22 of 23 reviews describing delays of weeks or months, abandoned claims, unresolved repairs, and contractors who either never showed up or failed to fix the problem. Professionalism scores are devastatingly low, with reviewers consistently citing unreachable supervisors, rude or scripted customer service agents, broken callback promises, and overseas call centers providing inaccurate information. Pricing concerns are pervasive, with customers describing hidden fees, cancellation charges, deductibles collected for services never rendered, and cash-out offers far below actual repair costs. The experience dimension, while slightly less universally condemned, still reflects numerous accounts of incompetent contractors who misdiagnosed problems, caused additional damage such as a flooded basement, or performed inadequate tune-ups that missed obvious issues. Read less