Rick’s Plumbing Service

Rick's Plumbing shows a genuinely mixed track record across a large review set spanning over a decade. Professionalism scores moderately well — many reviewers praise individual technicians like Mike, Jonathan, Danny, and Scott for being courteous, punctual, and communicative — but this is significantly dragged down by serious complaints including a tech confronting a customer aggressively, rep... Read more

Rick's Plumbing shows a genuinely mixed track record across a large review set spanning over a decade. Professionalism scores moderately well — many reviewers praise individual technicians like Mike, Jonathan, Danny, and Scott for being courteous, punctual, and communicative — but this is significantly dragged down by serious complaints including a tech confronting a customer aggressively, repeated date changes, and dismissive responses when customers called to complain. Pricing is the weakest dimension: multiple reviewers explicitly call out sky-high charges ($650 for a shower handle, $250 for a faucet install, $400 for 'finding a part'), a $75 service call fee that prevents competitive bidding, and one instance of charging full price for an incomplete job — these are not isolated incidents. Project completion is middling: most jobs described were finished, but there is at least one explicit case of a half-finished job billed in full, one case of repeated scheduling failures leaving a customer without heat for a month, and one case of subpar work that caused floor damage and required a third party to fix. Experience scores slightly better, with several reviewers praising technical knowledge and problem-solving, but offset by one 'hack job' diagnosis from a subsequent plumber and a tech who was unaware of a basic drain configuration. Read less