Norman Plumbing

Norman Plumbing presents a deeply mixed record across all four dimensions. Professionalism is severely undermined by a persistent and well-documented pattern of missed appointments, no-shows, and poor responsiveness spanning multiple years and dozens of reviews, though a subset of customers praised the team as courteous and personable. Project completion is similarly split: several customers repor... Read more

Norman Plumbing presents a deeply mixed record across all four dimensions. Professionalism is severely undermined by a persistent and well-documented pattern of missed appointments, no-shows, and poor responsiveness spanning multiple years and dozens of reviews, though a subset of customers praised the team as courteous and personable. Project completion is similarly split: several customers report abandoned work, failed inspections, unresolved leaks causing thousands in damage, and a refusal to honor callbacks, while others report jobs completed satisfactorily within the agreed scope. Pricing drew complaints about mid-project cost increases, opaque billing, and unexpected add-on charges, though a few reviewers noted fair or even generous pricing. Experience scores moderately higher, as some reviewers praised Bobby Norman's technical problem-solving and honest assessments, but serious failures — including a water heater that never worked, a leak causing over $9,000 in damage, and a failed plumbing inspection — substantially drag this dimension down. Read less