Mr. Rooter Plumbing of Chattanooga

The review corpus is deeply polarized: a cluster of enthusiastic 5-star reviews praises responsiveness, friendly technicians, and fair pricing, while a substantial and highly detailed set of 1-star reviews documents serious misconduct including alleged fraud, upselling of unnecessary work, failure to honor warranties, sewage contamination, property damage, and chronic failure to return calls. The ... Read more

The review corpus is deeply polarized: a cluster of enthusiastic 5-star reviews praises responsiveness, friendly technicians, and fair pricing, while a substantial and highly detailed set of 1-star reviews documents serious misconduct including alleged fraud, upselling of unnecessary work, failure to honor warranties, sewage contamination, property damage, and chronic failure to return calls. The negative reviews are notably more specific and credible, describing dollar amounts, named employees, timelines, and legal escalations, which weighs them heavily in scoring. Professionalism is severely undermined by repeated reports of management ignoring calls and complaints across multiple years, even as individual technicians sometimes receive praise. Pricing scores are dragged down by multiple accounts of charges ranging from $450 to $7,000 for work that was either unnecessary, incomplete, or later fixed by competitors for a fraction of the cost. Project completion is the weakest area, with multiple reviews describing work that was not finished, not effective, or actively made the situation worse. Experience scores reflect a mixed picture where some technicians demonstrate clear competence while others caused additional damage or misdiagnosed problems entirely. Read less