Overview of Company Customer Sentiment Analysis in May
All four reviews are negative and paint a consistently poor picture of this contractor across every dimension. Professionalism received a marginally higher score only because one reviewer noted the technicians were 'very nice,' but this was heavily offset by no-shows, broken equipment excuses, and failure to follow through on appointments. Pricing was flagged as a serious concern, with one reviewe... Read more
All four reviews are negative and paint a consistently poor picture of this contractor across every dimension. Professionalism received a marginally higher score only because one reviewer noted the technicians were 'very nice,' but this was heavily offset by no-shows, broken equipment excuses, and failure to follow through on appointments. Pricing was flagged as a serious concern, with one reviewer paying $199 for work their regular plumber completed for $95, and another being charged overtime rates to re-fix a job that was not done correctly the first time. Project completion is the lowest-scoring dimension, as multiple jobs were left incomplete, abandoned, or required a callback that was never honored. Experience scores were also very low, with one reviewer — an architect — explicitly stating the technicians appeared not to be real plumbers, and multiple accounts describing basic incompetence such as not having required parts and breaking existing fixtures. Read less