Hander, Inc. Plumbing &Heating

Hander Inc shows significant inconsistency across all dimensions. While professionalism scores moderately at 68 (13 mentions), reviews reveal mixed experiences with punctuality, communication, and staff attitude—some technicians are described as courteous and responsive, while others are rude or unresponsive. Project completion is particularly weak at 58 (11 mentions), with multiple reviews docu... Read more

Hander Inc shows significant inconsistency across all dimensions. While professionalism scores moderately at 68 (13 mentions), reviews reveal mixed experiences with punctuality, communication, and staff attitude—some technicians are described as courteous and responsive, while others are rude or unresponsive. Project completion is particularly weak at 58 (11 mentions), with multiple reviews documenting incomplete work, callbacks that took weeks, and jobs requiring multiple visits to fix initial errors. Pricing is problematic at 58 (8 mentions), with customers reporting hidden charges, inflated travel time billing, and work performed that wasn't requested. Experience scores 65 (9 mentions), reflecting inconsistent technician skill levels—the company itself acknowledged sending lower-skilled workers first and only deploying experienced technicians after complaints. The WW Score of 62.8 reflects a contractor with serious reliability and quality concerns. Read less