A & E Plumbing

The review set spans roughly 15 years (2006–2021), with the most recent and most damaging reviews concentrated in 2019–2021, which weigh more heavily per scoring rules. Professionalism scores moderately well across the bulk of older reviews — many customers praised punctuality, courtesy, and communication — but is significantly dragged down by serious incidents including a threatening voic... Read more

The review set spans roughly 15 years (2006–2021), with the most recent and most damaging reviews concentrated in 2019–2021, which weigh more heavily per scoring rules. Professionalism scores moderately well across the bulk of older reviews — many customers praised punctuality, courtesy, and communication — but is significantly dragged down by serious incidents including a threatening voicemail from the owner, a no-call/no-show, unreturned calls, and a plumber who appeared dismissive and rushed. Pricing is a mixed picture: several reviewers praised affordability and fair rates, while others flagged billing errors, overcharging by approximately $150, a rate of $120/hr described as above market, and a failure to honor quoted prices. Project completion is the most concerning dimension: multiple reviews describe work that had to be redone, failed state inspection, a leak reappearing within an hour of a repair, shoddy workmanship requiring attorney involvement, and a technician spending three days reading an instruction manual. Experience scores similarly — while many older reviews describe competent and efficient work, the negative reviews reveal serious technical failures including incorrect installations, crooked pipe runs, and a failure to diagnose a simple blockage without repeated attempts. Read less