CB Smith Plumbing

CB Smith Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is the most contested dimension: several reviews praise courteous, punctual, and communicative staff, while two detailed 1-star reviews describe serious lapses including property damage with no apology, a weekend of no follow-up contact, and dismissive responses to customer complaints. Pricing is a signif... Read more

CB Smith Plumbing presents a deeply mixed picture across all four dimensions. Professionalism is the most contested dimension: several reviews praise courteous, punctual, and communicative staff, while two detailed 1-star reviews describe serious lapses including property damage with no apology, a weekend of no follow-up contact, and dismissive responses to customer complaints. Pricing is a significant concern — the 2024 review documents egregious markups, a $5,000 charge for roughly 5 hours of work, and refusal to provide an itemized breakdown, while older reviews describe reasonable and fair pricing, suggesting possible deterioration in pricing practices over time. Project completion is similarly split: some jobs were finished quickly and correctly, but others involved incomplete repairs, a non-functional toilet after a paid rebuild, a plumber arriving without tools, and an abandoned job with no callback. Experience scores moderately — some reviewers highlight skilled diagnostics and problem-solving, while others document a misdiagnosed toilet (fixed for $4 at Home Depot), a camera line too short for the job, and a technician who caused flooding by flushing a toilet during an active main-line outage. Read less