Mr. Rooter Plumbing of Greenville

Mr. Rooter of Greenville demonstrates strong professionalism and responsiveness across a large volume of reviews, with many customers praising named technicians by name and highlighting courteous, prompt service — including emergency and after-hours calls. Project completion scores are solid, with most jobs described as finished same-day or within a short timeframe, though a handful of older rev... Read more

Mr. Rooter of Greenville demonstrates strong professionalism and responsiveness across a large volume of reviews, with many customers praising named technicians by name and highlighting courteous, prompt service — including emergency and after-hours calls. Project completion scores are solid, with most jobs described as finished same-day or within a short timeframe, though a handful of older reviews cite follow-up failures, forgotten estimates, and incomplete diagnoses. The pricing dimension is the most damaging factor in this score: a meaningful cluster of reviews — spanning multiple years — explicitly describes overcharging, inflated quotes, misleading upsells (false water heater age, fabricated toilet brand claims), and pricing that was double or more than competitors. Technical experience is generally rated positively by satisfied customers, but is undermined by several reviews where technicians misdiagnosed problems or recommended unnecessary replacements. The overall score reflects a business with genuine service strengths but a persistent and documented pattern of pricing concerns that cannot be ignored. Read less