Hill Plumbing & Air

Hill Plumbing demonstrates significant and consistent weaknesses across professionalism, pricing, and project completion. While technicians occasionally show competence and friendliness (evidenced by positive mentions of Aaron and Brian), the company suffers from severe operational failures: repeated missed appointments, lack of follow-up on estimates, hidden/inflated charges, and inability to com... Read more

Hill Plumbing demonstrates significant and consistent weaknesses across professionalism, pricing, and project completion. While technicians occasionally show competence and friendliness (evidenced by positive mentions of Aaron and Brian), the company suffers from severe operational failures: repeated missed appointments, lack of follow-up on estimates, hidden/inflated charges, and inability to complete jobs correctly on first attempt. The 2024 water heater incident exemplifies systemic problems—multiple failed repair attempts, dismissive treatment of rural customers, and poor management oversight. Pricing practices are particularly problematic, with customers reporting undisclosed fees and charges that far exceed reasonable service costs. Only the experience dimension shows moderate strength, as technicians occasionally demonstrate technical skill when actually engaged. Read less