Overview of Company Customer Sentiment Analysis in May
The review set is very small (3 reviews) and spans a wide date range (2015–2022), making reliable conclusions difficult. Professionalism is the most-mentioned dimension and is heavily dragged down by two negative reviews: one describing a no-show appointment with no cancellation call or follow-up, and another describing an unprofessional phone manner. The single positive review praises workmansh... Read more
The review set is very small (3 reviews) and spans a wide date range (2015–2022), making reliable conclusions difficult. Professionalism is the most-mentioned dimension and is heavily dragged down by two negative reviews: one describing a no-show appointment with no cancellation call or follow-up, and another describing an unprofessional phone manner. The single positive review praises workmanship and knowledge, but it stands alone against significant criticism. Pricing received a very poor score due to one reviewer describing an unexpectedly high after-hours quote of $400–$500 for a job ultimately completed by a competitor for $139, with no transparent explanation of the rate structure. Project completion is penalized by the no-show incident, which represents a complete failure to follow through on a scheduled appointment. Read less