Brunson Water & Air

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All three reviews are strongly negative and paint a consistent picture of severe failures across every dimension. Professionalism is critically low, with allegations of showing up drunk, making inappropriate advances toward a grieving widow, refusing to provide written quotes, canceling appointments last-minute, and being completely unreachable by phone. Project completion is nearly nonexistent — paid work was left unfinished, follow-through was absent, and promised documentation was never delivered over months of follow-up. On the experience dimension, one review explicitly describes dangerous exposed live wires left behind and a misdiagnosis that would have resulted in an unnecessary $950+ charge, suggesting serious technical incompetence. Pricing concerns are also present, with one reviewer alleging an attempted overcharge and a last-minute price increase before cancellation. Read less