Benjamin Franklin Plumbing of Charleston

Benjamin Franklin Plumbing has a strong base of satisfied customers who frequently praise punctuality, responsiveness, and friendly technicians, driving solid professionalism and project completion scores. However, a meaningful cluster of negative reviews — spanning multiple years — describes serious failures including broken scheduling promises, no-shows, rude technician behavior, and a lack ... Read more

Benjamin Franklin Plumbing has a strong base of satisfied customers who frequently praise punctuality, responsiveness, and friendly technicians, driving solid professionalism and project completion scores. However, a meaningful cluster of negative reviews — spanning multiple years — describes serious failures including broken scheduling promises, no-shows, rude technician behavior, and a lack of apology or accountability from management, which significantly tempers the professionalism score. Pricing is the most polarizing dimension: many reviewers call it fair or even surprisingly low, while others describe charges of $475–$1,000 for short jobs, lack of upfront quotes, and a perception of being overcharged, resulting in the lowest dimension score. Project completion is generally positive but is dragged down by at least two reviews describing incomplete or shoddy work. Experience scores moderately well, with most reviewers satisfied with the technical outcome, though a few cases of misdiagnosis or inadequate technique (e.g., snaking without camera inspection) prevent a higher score. Read less