Drain Genius

Drain Genius exhibits a deeply polarized performance profile. While technicians demonstrate strong technical skill and knowledge (75/100), and pricing is generally fair (72/100), the company is severely hampered by critical failures in project completion (48/100) and professionalism (62/100). Multiple reviews document abandoned jobs, non-responsive ownership, missed appointments, failure to honor ... Read more

Drain Genius exhibits a deeply polarized performance profile. While technicians demonstrate strong technical skill and knowledge (75/100), and pricing is generally fair (72/100), the company is severely hampered by critical failures in project completion (48/100) and professionalism (62/100). Multiple reviews document abandoned jobs, non-responsive ownership, missed appointments, failure to honor warranties, and unfinished work requiring costly repairs by competitors. The owner Dwight's pattern of avoiding communication after taking deposits is particularly damaging. Positive reviews primarily reflect single service calls; negative reviews involve larger projects and follow-up commitments. This suggests competence in isolated tasks but systemic failure in accountability and project management. Read less