Cumberland Well & Pump

With only two reviews, the data is insufficient to produce a reliable WW Score. The positive review from 2019 describes a knowledgeable technician (Jeff Cook) who gave honest advice, avoided unnecessary upsells, installed a filtration system successfully, and was pleasant to work with — all strong signals. However, the 2024 review describes a serious responsiveness failure: a customer with no wa... Read more

With only two reviews, the data is insufficient to produce a reliable WW Score. The positive review from 2019 describes a knowledgeable technician (Jeff Cook) who gave honest advice, avoided unnecessary upsells, installed a filtration system successfully, and was pleasant to work with — all strong signals. However, the 2024 review describes a serious responsiveness failure: a customer with no water during an emergency received zero callback over 5 days, ultimately resolving the issue with a competitor. This recent negative experience significantly drags down professionalism and project completion scores and is weighted more heavily due to its recency. Read less