Cool Water Pump

Cool Water Pump has a mixed track record across its reviews. On the positive side, multiple customers praised Bob and Matt for being responsive, arriving on time, and communicating clearly — particularly in emergency situations. However, two significant negative reviews drag scores down considerably: one describes Bob selling a new pump without diagnosing the actual root cause (an underground le... Read more

Cool Water Pump has a mixed track record across its reviews. On the positive side, multiple customers praised Bob and Matt for being responsive, arriving on time, and communicating clearly — particularly in emergency situations. However, two significant negative reviews drag scores down considerably: one describes Bob selling a new pump without diagnosing the actual root cause (an underground leak), leaving the customer to fix it themselves, and never returning to complete the wiring work as promised. A second negative review alleges a pricing quote nearly double what the customer found elsewhere, suggesting opportunistic pricing during an emergency. These serious complaints are credible and specific, and they meaningfully offset the positive reviews, particularly in the pricing and project completion dimensions. Read less