Overview of Company Customer Sentiment Analysis in May
All Phase has a deeply troubling track record across nearly every dimension analyzed. Professionalism is the most heavily penalized dimension: the overwhelming majority of reviews describe repeated no-shows, ignored calls, full voicemails, broken promises, and outright ghosting of paying customers — with only 3 reviews describing a positive, professional interaction. Project completion is the si... Read more
All Phase has a deeply troubling track record across nearly every dimension analyzed. Professionalism is the most heavily penalized dimension: the overwhelming majority of reviews describe repeated no-shows, ignored calls, full voicemails, broken promises, and outright ghosting of paying customers — with only 3 reviews describing a positive, professional interaction. Project completion is the single most damaging dimension: multiple reviewers describe installed systems that never worked correctly, incomplete work left unresolved for months, safety hazards (a furnace never converted from natural gas to propane nearly causing a fire), and a pattern of abandoning customers after collecting payment. Experience scores are dragged down by accounts of incorrect installations, false promises about scope of work, and units requiring multiple callbacks within days of install — though a handful of positive reviews do describe competent, knowledgeable work. Pricing receives a middling score: a few customers praised affordability and fair quotes, but others paid thousands of dollars for non-functional systems and were hit with unexpected additional charges, severely undermining any value proposition. Read less