Overview of Company Customer Sentiment Analysis in May
This contractor's review record is overwhelmingly negative across all four scored dimensions. Professionalism is severely undermined by repeated no-call/no-show incidents, rude office staff, broken promises by the owner, and technicians who slammed doors and refused to provide basic contact information. Project completion is perhaps the most damning dimension: multiple reviewers describe incorrect... Read more
This contractor's review record is overwhelmingly negative across all four scored dimensions. Professionalism is severely undermined by repeated no-call/no-show incidents, rude office staff, broken promises by the owner, and technicians who slammed doors and refused to provide basic contact information. Project completion is perhaps the most damning dimension: multiple reviewers describe incorrectly installed boilers, furnaces, and water heaters that were never properly remedied, abandoned work, messes left behind, and warranty obligations ignored or denied. Experience scores are critically low due to consistent reports of misdiagnosis, incorrect installations confirmed by the contractor's own technicians, and systems that caused property damage including flooding and carbon monoxide risk from reversed venting. Pricing scores reflect overcharging, hidden fees added after job completion, misrepresented part costs, and a service contract whose terms were later denied. Only one positive review exists in the dataset, describing a single prompt and courteous furnace repair in 2012, which is insufficient to meaningfully offset the volume and severity of negative experiences. Read less