A B Hoxie Well & Pump

AB Hoxie earns strong marks for professionalism and responsiveness across the majority of reviews, with repeated praise for same-day or next-day service, friendly technicians, and clear communication about work being performed. However, pricing is a notable weak point — multiple reviewers across different years raised concerns about overcharging, lack of billing flexibility, and a dismissive res... Read more

AB Hoxie earns strong marks for professionalism and responsiveness across the majority of reviews, with repeated praise for same-day or next-day service, friendly technicians, and clear communication about work being performed. However, pricing is a notable weak point — multiple reviewers across different years raised concerns about overcharging, lack of billing flexibility, and a dismissive response to complaints, which significantly pulls the pricing score down. Project completion is generally solid, with most jobs described as fully resolved, but one review raises a legitimate concern about a warranty repair that used a shortcut fix rather than a full replacement, and another describes a pump installation that failed after 14 months with exposed wiring. Experience scores moderately well given the technical complexity of well work handled successfully in most cases, but the shoddy workmanship described in two negative reviews prevents a higher score. Overall, AB Hoxie appears to be a reliable emergency service provider with skilled field crews, but has recurring issues with pricing transparency and customer service when problems arise. Read less