Plumbing By Paul

Plumbing by Paul presents a deeply mixed picture across all four dimensions. On the positive side, many reviews from 2019–2024 praise individual technicians (Tyler, Jay, Kyle, JR, Ernie, Austin) for being personable, punctual, communicative, and technically competent, and several customers cite reasonable pricing and same-day responsiveness. However, a significant cluster of 1-star reviews — s... Read more

Plumbing by Paul presents a deeply mixed picture across all four dimensions. On the positive side, many reviews from 2019–2024 praise individual technicians (Tyler, Jay, Kyle, JR, Ernie, Austin) for being personable, punctual, communicative, and technically competent, and several customers cite reasonable pricing and same-day responsiveness. However, a significant cluster of 1-star reviews — spanning 2021 through 2024 — describes serious failures: unauthorized work billed without consent, drain lines installed with no pitch, a cleanout left improperly installed with a hole in a client's floor, repeated missed appointments, unanswered calls and emails, and office staff accused of dishonesty and poor follow-through. Project completion is the most damaged dimension, with multiple reviews describing jobs left unfinished, return visits that failed to resolve issues, and in one case a full bathroom renovation that required complete replumbing within a year. The company's trajectory appears to have declined noticeably from its earlier reputation, with the most severe complaints concentrated in 2021–2024. Read less