Overview of Company Customer Sentiment Analysis in May
Sanders Plumbing presents a deeply mixed picture across only four reviews spanning several years. Professionalism is significantly dragged down by two explicit complaints about unreturned calls — one reviewer waited six months without a response, and another called at least four times with no callback — though two positive reviews praise timely appointments and fair billing. Project completion... Read more
Sanders Plumbing presents a deeply mixed picture across only four reviews spanning several years. Professionalism is significantly dragged down by two explicit complaints about unreturned calls — one reviewer waited six months without a response, and another called at least four times with no callback — though two positive reviews praise timely appointments and fair billing. Project completion is similarly polarized: one reviewer experienced a collapsed well, persistent muddy water, and a critical undisclosed manual switch that left them without water for six weeks, while another praised the team for sticking through a difficult job and a third noted proactive, thorough work. Pricing receives a moderate score because two reviewers praised fair or reasonable billing, but the collapsed-well job added over $1,000 in unexpected costs. Technical experience is questionable given the serious workmanship failure described in the 2016 one-star review, though other reviews suggest competence on simpler jobs. Read less