Czapp Mechanical

The review set is small (5 reviews) and deeply divided, making confident scoring difficult. Positive reviews praise prompt service, courteous staff, and knowledgeable technicians, while two strongly negative reviews describe serious failures including a missed part order that left a family without heat for days, and a deliberate misdiagnosis allegedly used to upsell a $10,000 system. The pricing d... Read more

The review set is small (5 reviews) and deeply divided, making confident scoring difficult. Positive reviews praise prompt service, courteous staff, and knowledgeable technicians, while two strongly negative reviews describe serious failures including a missed part order that left a family without heat for days, and a deliberate misdiagnosis allegedly used to upsell a $10,000 system. The pricing dimension is similarly split — one reviewer was pleasantly surprised by a lower-than-expected bill, while another was charged $700 for an incorrect repair and then pressured toward a $10,000 replacement. Project completion is significantly dragged down by the furnace case where a part was never ordered as promised and the HVAC case where the original repair failed within weeks due to the wrong part being installed. The two negative reviews contain specific, credible, and detailed accounts of misconduct that carry substantial weight against the more generic positive reviews. Read less